Returns policy

What if there is an issue with the products?

If you are not totally satisfied with your purchase for any reason then you may return it to us for an exchange or refund. You have 30 days from receiving the product, within which time you may return it. Please notify us before returning the item, and include your name, address and instructions with the returned item.

Returns should be addressed to Returns, Tackle and Bait Direct Ltd, 149 Windsor Road, Neath, SA11 1NU.

The cost of the goods and the original delivery charge, if any, will be refunded, as long as the goods are unused and in saleable condition.

Your postage charges for the return of the goods will not be refunded, and the goods are your responsibility until received by us. For returning expotes below on rod rings and maintenance.

Our aim is to guarantee your satisfaction, and to that end we check that all items are correct before despatch. In the unlikely event that there is something wrong with the order we will rectify the problem as quickly as possible. If an item is found to be defective upon receipt we will replace it at our expense as soon as we receive the faulty item back. To arrange this, call us on 01639 634148 within 7 working days of receipt, or email us at dragonfishuk@hotmail.co.uk.

Guarantee

Most of our products come with a full manufacturer's warranty against manufacturing defect, normally for 12 months from the date of purchase. This warranty only covers faults caused by manufacturing defect and may not cover faults resulting from neglect, misuse, modification or general wear and tear. If a product becomes faulty during use, please contact us and we will advise you how to make a warranty claim. This does not affect your statutory rights.

Complaints

If for any reason you are not happy with our goods or services and have a complaint, please email us at dragonfishuk@hotmail.co.uk. All complaints are acknowledged personally within 5 working days, and we aim to reach a solution with you within 7 working days. Complaints are logged so that we can monitor them, for internal use only.

Rod rings

Rod rings are fragile and can be damaged if a rod is dropped or misused. Most manufacturers will not replace a rod that has been used just because it has a damaged ring, so please check all rod rings before first using the rod and report any problems to us within 7 working days of receiving it, before the rod has been used.

Maintenance

Salt water is a very corrosive environment, and you have a duty of care to ensure that the item purchased is cleaned and maintained correctly. Failure caused by lack of maintenance is unlikely to be covered by the manufacturer's warranty.