Right to cancel

This is in addition to our returns policy, and does not affect your statutory rights.

If you are a consumer buying online, you may cancel your order within 14 days of receiving the goods, without giving a reason.

To cancel, tell us before the 14 days are up: email dragonfishuk@hotmail.co.uk or call 01639 634148. You must then return the goods to Returns, Tackle and Bait Direct Ltd, 149 Windsor Road, Neath, SA11 1NU within 14 days of telling us.

We will refund the price of the goods and the standard delivery charge within 14 days of receiving them back. If you chose a faster delivery service than our standard one, we refund the standard cost only. You pay the cost of returning the goods.

We may reduce the refund if the goods have been handled more than was necessary to check them, in the way you would in a shop.

Some goods cannot be cancelled this way: sealed goods that are not suitable for return once opened for health or hygiene reasons, and goods made or mixed to your specification. Fresh bait is sold in the shop only and is not covered by online cancellation.